American Collision – Auto Collision Repair in Carrollton, TX

Frequently Asked Questions—Why American Collision Is Your Best Choice for Auto Body Repair

Can I choose which collision repair shop repairs my vehicle, or do I have to use my insurance company’s recommendation?

Absolutely, you have the legal right to choose any repair facility you trust for your vehicle’s repairs. American Collision works with all major insurance companies and will handle the claims process on your behalf, ensuring your experience is smooth and transparent. Our reputation for quality and customer care means you can feel confident in your choice

How long will my repairs take?

The timeline depends on the extent of the damage, parts availability, and insurance approval. At American Collision, we pride ourselves on efficient turnaround, accurate estimates, and proactive updates throughout the process. We strive to get you back on the road as quickly—and safely—as possible, without sacrificing quality.

Will my paint match the rest of the car after repairs?

Yes. At American Collision, we use advanced color-matching technology and premium paints to ensure a seamless blend with your vehicle’s original finish. Our expert technicians deliver flawless results that restore your car’s showroom appearance.

Do you offer a warranty on your repairs?

We stand behind our workmanship with a limited lifetime warranty for as long as you own your vehicle. American Collision’s commitment to excellence and customer satisfaction gives you lasting peace of mind after every repair

Will you help me with the insurance claim process?

Yes, our experienced team at American Collision assists you every step of the way, from documentation to direct communication with your insurance provider. We make the process stress-free, ensuring your claim is handled efficiently and your vehicle receives the repairs it needs.

Do you use OEM (original manufacturer) parts?

Whenever possible, American Collision recommends and uses genuine OEM parts to maintain your vehicle’s safety, value, and performance. If alternatives are needed, we will always discuss your options so you can make the best decision for your vehicle.

How do I get around while my car is being repaired?

We strive to make the repair process as easy as possible by helping arrange a rental car and providing complimentary local pickup and drop-off services when available. At American Collision, convenience for our customers is always a top priority.

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